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Platform Overview

Welcome to the Cimigo Collect Platform - a comprehensive, multi-tenant survey collection system designed for modern businesses and developers. This overview explains our platform's capabilities, architecture, and how it can benefit your organization.

🎯 What is Cimigo Collect Platform?​

Cimigo Collect Platform is an enterprise-grade survey collection system that enables organizations to create, distribute, and analyze surveys at scale. Built with modern technologies and designed for flexibility, it serves both technical teams building integrations and business users creating surveys.

Key Differentiators​

  • 🏢 Multi-Tenant Architecture - Secure isolation for multiple organizations
  • 🌐 Framework Agnostic - Works with any web technology stack
  • 📱 Mobile-First Design - Optimized for all devices and screen sizes
  • 🎨 Unlimited Customization - Full theme control and white-label options
  • ⚡ Real-Time Processing - Instant response handling and webhooks
  • 🔒 Enterprise Security - JWT auth, HTTPS, GDPR compliance
  • 🌍 Global Scale - Multi-language, multi-region deployment ready

🏗️ Architecture Overview​

Our platform follows modern architectural principles with clear separation of concerns:

Technology Stack​

Backend

  • FastAPI - High-performance Python web framework
  • Pydantic - Data validation and serialization
  • SQLAlchemy - Database ORM with advanced features
  • Alembic - Database migrations and versioning
  • PostgreSQL - Reliable, ACID-compliant database
  • Redis/KeyDB - High-performance caching and sessions
  • Celery - Distributed task processing

Frontend

  • Next.js - React framework with SSR/SSG
  • TypeScript - Type-safe development
  • Tailwind CSS - Utility-first styling
  • React Hook Form - Performant form handling
  • Framer Motion - Smooth animations
  • SWR - Data fetching and caching

Infrastructure

  • Docker - Containerized deployment
  • NGINX - Reverse proxy and static serving
  • Traefik - Modern load balancing
  • Prometheus - Metrics collection
  • Grafana - Observability dashboards

🚀 Core Features​

1. Survey Creation & Management​

Create sophisticated surveys with our intuitive builder:

  • 10+ Question Types - From simple text to complex matrices
  • Conditional Logic - Skip patterns and display rules
  • Multi-Language Support - 40+ languages with RTL support
  • Version Control - Track changes and rollback capabilities
  • Collaboration Tools - Team-based survey development

2. Advanced Question Types​

Every question type is fully customizable and mobile-optimized:

Question TypeUse CasesFeatures
Single ChoiceProduct selection, satisfactionCustom options, images, randomization
Multiple ChoiceFeature preferences, demographicsMin/max selections, other option
Text InputNames, feedback, contact infoValidation rules, placeholder text
Long TextComments, detailed feedbackCharacter limits, rich text
Rating ScaleService quality, product ratingsStar, numeric, emoji scales
Likert ScaleAgreement, satisfaction studiesCustom scales, neutral options
NPSNet Promoter Score surveysAutomatic scoring, follow-ups
MatrixMultiple ratings, comparisonsRow/column customization
Date/TimeEvent planning, schedulingDate ranges, time zones
File UploadDocument collection, imagesFile type limits, size restrictions

3. Distribution & Collection​

Multiple ways to reach your audience:

  • Direct Links - Simple URLs for email campaigns
  • Widget Integration - Modal overlays on your website
  • Iframe Embedding - Seamless page integration
  • API-Driven - Programmatic survey delivery
  • Mobile Apps - Native mobile integration

4. Real-Time Response Processing​

Handle responses as they come in:

  • Instant Webhooks - Real-time notifications to your systems
  • Event Streaming - Process responses as they arrive
  • Data Validation - Ensure response quality and completeness
  • Duplicate Detection - Prevent fraudulent submissions
  • Response Monitoring - Track completion rates and abandonment

5. Advanced Analytics & Reporting​

Understand your data with powerful analytics:

  • Real-Time Dashboards - Live response monitoring
  • Question-Level Analysis - Drill down into specific questions
  • Demographic Breakdowns - Segment by custom attributes
  • Completion Analytics - Track survey performance
  • Export Capabilities - CSV, Excel, JSON formats
  • API Access - Programmatic data retrieval

🏢 Multi-Tenancy​

Our platform is built from the ground up for multi-tenant use:

Tenant Isolation​

  • Database-Level Separation - Complete data isolation
  • Custom Domains - Brand your survey experience
  • Independent Configurations - Each tenant controls their settings
  • Resource Quotas - Fair usage policies
  • Backup & Recovery - Tenant-specific data protection

Tenant Management​

  • Self-Service Onboarding - Automated tenant provisioning
  • Usage Analytics - Monitor tenant activity and resources
  • Billing Integration - Usage-based billing capabilities
  • Support Tools - Tenant-specific support and debugging

Enterprise Features​

  • Single Sign-On (SSO) - SAML, OAuth, LDAP integration
  • Role-Based Access Control - Granular permissions
  • Audit Logging - Complete activity tracking
  • Custom Integrations - Tailored API endpoints
  • Dedicated Support - Priority support channels

🎨 Customization & Branding​

Transform surveys to match your brand perfectly:

Theme System​

  • Brand Colors - Primary, secondary, accent colors
  • Typography - Custom fonts and sizing
  • Layout Control - Spacing, borders, shadows
  • Component Styling - Button styles, input designs
  • Responsive Breakpoints - Mobile-specific styling

White-Label Options​

  • Custom Domains - surveys.your-company.com
  • Logo Placement - Header, footer, watermark options
  • Email Templates - Branded invitation and reminder emails
  • Thank You Pages - Custom completion experiences
  • Error Messages - Branded error handling

Advanced Customization​

  • Custom CSS - Complete style override capabilities
  • JavaScript Hooks - Custom behavior and validation
  • API Theming - Programmatic theme management
  • A/B Testing - Test different visual approaches

🔌 Integration Ecosystem​

Connect with your existing tools and workflows:

JavaScript SDK​

Our primary integration method for web applications:

import { CimigoCollect } from '@cimigo/collect-sdk';

const collect = new CimigoCollect({
  tenantId: 'your-tenant-id',
  theme: {
    primaryColor: '#1976d2',
    logoUrl: 'https://your-company.com/logo.png'
  }
});

await collect.showSurvey({
  linkId: 'survey-link-id',
  mode: 'widget',
  onComplete: (response) => {
    console.log('Survey completed!', response);
    // Handle response data
  }
});

REST API​

Full programmatic control over surveys and responses:

# Create a survey
curl -X POST "https://api.collect.cimigo.online/v1/surveys" \
  -H "Authorization: Bearer your-token" \
  -H "Content-Type: application/json" \
  -d '{
    "title": "Customer Satisfaction Survey",
    "questions": [
      {
        "type": "single_choice",
        "title": "How satisfied are you?",
        "options": ["Very Satisfied", "Satisfied", "Neutral"]
      }
    ]
  }'

# Get responses
curl -X GET "https://api.collect.cimigo.online/v1/surveys/{survey-id}/responses" \
  -H "Authorization: Bearer your-token"

Webhook Integration​

Real-time event processing:

// Webhook endpoint example
app.post('/webhook/survey-response', (req, res) => {
  const { event, data } = req.body;
  
  if (event === 'response.completed') {
    // Process the completed response
    processSurveyResponse(data);
    
    // Update CRM
    updateCRM(data.user_id, data.responses);
    
    // Send follow-up email
    sendFollowUpEmail(data.email, data.satisfaction_score);
  }
  
  res.status(200).send('OK');
});
  • CRM Systems - Salesforce, HubSpot, Pipedrive
  • Analytics - Google Analytics, Adobe Analytics, Mixpanel
  • Email Marketing - Mailchimp, SendGrid, Constant Contact
  • Productivity - Slack, Microsoft Teams, Zapier
  • Business Intelligence - Tableau, Power BI, Looker

🔒 Security & Compliance​

Enterprise-grade security built into every layer:

Data Protection​

  • HTTPS Everywhere - TLS 1.3 encryption for all communications
  • JWT Authentication - Secure, stateless authentication
  • Data Encryption - At-rest and in-transit encryption
  • Regular Backups - Automated, encrypted backups
  • Access Logging - Complete audit trails

Compliance Standards​

  • GDPR Compliance - Data privacy and user rights
  • CCPA Compliance - California privacy regulations
  • SOC 2 Type II - Security, availability, confidentiality
  • ISO 27001 - Information security management
  • HIPAA Ready - Healthcare data protection (enterprise)

Privacy Features​

  • Data Anonymization - Remove personally identifiable information
  • Consent Management - GDPR-compliant consent collection
  • Right to Deletion - Complete data removal capabilities
  • Data Portability - Export user data on request
  • Retention Policies - Automated data lifecycle management

📊 Performance & Scale​

Built to handle everything from small surveys to enterprise-scale deployments:

Performance Metrics​

  • Response Time - <100ms API response times
  • Throughput - 10,000+ concurrent users
  • Uptime - 99.9% availability SLA
  • Global CDN - <50ms asset loading worldwide
  • Auto-Scaling - Dynamic resource allocation

Optimization Features​

  • Lazy Loading - Load survey components on demand
  • Caching Strategy - Multi-layer caching system
  • Database Optimization - Indexed queries and connection pooling
  • Asset Optimization - Compressed and minified resources
  • Progressive Loading - Incremental survey rendering

Monitoring & Observability​

  • Real-Time Metrics - Application and infrastructure monitoring
  • Error Tracking - Automatic error detection and alerting
  • Performance Profiling - Identify and resolve bottlenecks
  • Log Aggregation - Centralized logging and analysis
  • Health Checks - Proactive system monitoring

🌍 Global Deployment​

Designed for worldwide deployment and usage:

Multi-Region Support​

  • Global Infrastructure - Deploy in multiple regions
  • Data Residency - Keep data in specific geographic regions
  • CDN Integration - Fast content delivery worldwide
  • Load Balancing - Intelligent traffic routing
  • Disaster Recovery - Multi-region backup and failover

Internationalization​

  • 40+ Languages - Comprehensive language support
  • RTL Support - Right-to-left languages (Arabic, Hebrew)
  • Locale-Aware - Date, time, number formatting
  • Currency Support - Multi-currency pricing questions
  • Cultural Adaptation - Region-specific question formats

🎓 Use Cases​

Our platform serves diverse industries and use cases:

Market Research​

  • Consumer Surveys - Product feedback, brand perception
  • Academic Research - Longitudinal studies, experiments
  • Political Polling - Opinion surveys, election research
  • Social Research - Behavioral studies, demographic analysis

Customer Experience​

  • Satisfaction Surveys - Service quality measurement
  • NPS Tracking - Customer loyalty monitoring
  • Product Feedback - Feature request collection
  • Support Evaluation - Help desk performance

Employee Engagement​

  • Employee Satisfaction - Workplace culture assessment
  • 360-Degree Feedback - Multi-source performance reviews
  • Onboarding Surveys - New hire experience tracking
  • Exit Interviews - Departure feedback collection

Event Management​

  • Event Feedback - Post-event satisfaction surveys
  • Registration Forms - Event sign-up with conditional logic
  • Session Evaluations - Speaker and content ratings
  • Attendee Networking - Connection and preference matching

Healthcare & Wellness​

  • Patient Satisfaction - Healthcare experience measurement
  • Wellness Assessments - Health and lifestyle surveys
  • Clinical Research - Medical study data collection
  • Mental Health Screening - Assessment and monitoring tools

🚀 Getting Started​

Ready to begin? Choose your path:

For Developers​

  1. Review Architecture - Understand system design
  2. Setup Development Environment - Local development setup
  3. Explore APIs - REST API documentation (coming soon)
  4. Integration Examples - Common patterns (coming soon)

For Business Users​

  1. Quick Start Guide - Create your first survey
  2. JavaScript SDK - Web integration guide
  3. Question Types - All available question types
  4. Best Practices - Survey design guidelines (coming soon)

Enterprise Customers​

  1. Contact Sales - Custom deployment options
  2. Security Overview - Enterprise security features (coming soon)
  3. Professional Services - Migration and consulting
  4. SLA Information - Service level agreements

📞 Support & Community​

We're here to help you succeed:

Documentation​

  • Developer Docs - Technical implementation guides
  • Tenant Guide - Business user documentation
  • API Reference - Complete API documentation (coming soon)
  • FAQ - Frequently asked questions

Community Support​

Professional Support​

  • Email Support - support@cimigo.com
  • Priority Support - Enterprise customers get dedicated support
  • Professional Services - Implementation consulting and custom development
  • Training Programs - Team training and best practices workshops

The Cimigo Collect Platform combines the flexibility developers need with the simplicity business users expect. Whether you're building a complex integration or creating your first survey, we have the tools and support to help you succeed.

Ready to get started? Choose your path above and begin building better survey experiences today!