Skip to main content

Frequently Asked Questions

🚀 Getting Started​

Q: How do I get started with the Cimigo Collect Platform?​

A: Start by choosing your role:

Both paths include quick start guides and examples to get you up and running quickly.

Q: What's the difference between a tenant and a developer?​

A:

  • Tenant: A business or organization that creates and manages surveys using our platform
  • Developer: A technical person building applications that integrate with our platform APIs

Q: Do I need technical skills to use this platform?​

A: It depends on your use case:

  • Creating surveys via dashboard: No technical skills required
  • Using JavaScript SDK: Basic web development knowledge helpful
  • API integration: Programming experience required
  • Custom themes: HTML/CSS knowledge required

📊 Survey Creation​

Q: What types of questions can I create?​

A: We support 10+ question types:

  • Text Input: Short and long text responses
  • Multiple Choice: Single and multiple selection
  • Rating Scales: 1-5 stars, 1-10 numeric scales
  • Likert Scales: Agreement/satisfaction scales
  • NPS: Net Promoter Score questions
  • Matrix Questions: Multiple questions in a grid format
  • Date/Time: Date and time selection
  • File Upload: Document and image uploads

See our complete Question Types Reference for examples and configuration options.

Q: Can I create multi-language surveys?​

A: Yes! Our platform supports:

  • 40+ languages with automatic browser detection
  • RTL (Right-to-Left) support for Arabic, Hebrew, etc.
  • Custom translations for any language
  • Language-specific themes and styling

Q: How do I add conditional logic to my surveys?​

A: Use our conditional logic features:

  • Skip Logic: Skip questions based on previous answers
  • Display Logic: Show/hide questions conditionally
  • Branching: Create different paths through your survey
  • Piping: Reference previous answers in later questions

🎨 Customization​

Q: Can I customize the look and feel of my surveys?​

A: Absolutely! You can customize:

  • Colors: Primary, secondary, background colors
  • Typography: Fonts, sizes, weights
  • Branding: Logos, brand colors, custom CSS
  • Layout: Spacing, border radius, shadows
  • Themes: Light/dark mode, corporate themes

Q: How do I add my company branding?​

A: Use our theming system:

const theme = {
  primaryColor: '#1976d2',    // Your brand color
  logoUrl: 'https://your-company.com/logo.png',
  fontFamily: '"Your Font", sans-serif',
  customCSS: 'your-custom-styles.css'
};

Q: Can I use custom CSS?​

A: Yes! You can:

  • Add custom CSS through theme configuration
  • Override default styles with CSS classes
  • Create completely custom themes
  • Use CSS-in-JS for dynamic styling

🔧 Integration​

Q: How do I integrate surveys into my website?​

A: We offer multiple integration methods:

  1. JavaScript SDK (Recommended)

    import { CimigoCollect } from '@cimigo/collect-sdk';
    const collect = new CimigoCollect({ tenantId: 'your-id' });
    await collect.showSurvey({ linkId: 'survey-id' });

  2. Direct Link - Simple URL you can share or embed

  3. Iframe Embedding - Embed in your page as an iframe

  4. API Integration - Full programmatic control

Q: What frameworks are supported?​

A: Our JavaScript SDK works with:

  • React (with hooks and components)
  • Vue.js (2.x and 3.x)
  • Angular (all modern versions)
  • Vanilla JavaScript (no framework needed)
  • Node.js (server-side rendering)

Q: How do I handle survey responses?​

A: Multiple options available:

  • Webhooks: Real-time notifications to your server
  • API Endpoints: Poll for responses programmatically
  • Event Handlers: JavaScript callbacks for browser integration
  • Dashboard Export: Download CSV/Excel files

📱 Mobile & Responsive​

Q: Do surveys work on mobile devices?​

A: Yes! All surveys are:

  • Fully responsive - Adapt to any screen size
  • Touch-optimized - Easy interaction on mobile
  • Fast loading - Optimized for mobile networks
  • Native feel - Smooth animations and transitions

Q: Can I create mobile-specific surveys?​

A: While surveys automatically adapt to mobile, you can:

  • Use mobile-specific themes with appropriate sizing
  • Optimize question types for mobile interaction
  • Test responsive preview in our survey builder
  • Customize mobile layouts with CSS

🔐 Security & Privacy​

Q: Is the platform GDPR compliant?​

A: Yes! We provide:

  • Data anonymization options
  • Consent management features
  • Right to deletion capabilities
  • Data export for user requests
  • Privacy-first design principles

Q: How is survey data secured?​

A: We implement enterprise-grade security:

  • HTTPS encryption for all data transmission
  • JWT authentication for API access
  • Role-based access control for multi-user accounts
  • Regular security audits and updates
  • SOC 2 compliance (coming soon)

Q: Can I control who accesses my surveys?​

A: Yes, through various access control methods:

  • Public links - Anyone with the link
  • Password protection - Require password entry
  • User authentication - Login required
  • IP restrictions - Limit by geographic location
  • Time-based access - Available only during specific periods

📊 Analytics & Reporting​

Q: What analytics are available?​

A: Comprehensive analytics including:

  • Response rates and completion statistics
  • Question-level analysis with skip patterns
  • Time-based metrics (completion time, abandonment points)
  • Geographic distribution of responses
  • Device and browser statistics
  • Custom event tracking with integrations

Q: Can I integrate with Google Analytics?​

A: Yes! We support:

  • Google Analytics 4 - Event tracking and conversions
  • Adobe Analytics - Enterprise analytics integration
  • Custom analytics - Send events to any platform
  • Built-in reporting - No external tools required

Q: How do I export survey data?​

A: Multiple export options:

  • CSV/Excel downloads from dashboard
  • JSON API endpoints for programmatic access
  • Real-time webhooks for immediate processing
  • Automated reports via email or API

🛠️ Technical Support​

Q: What if I encounter issues or bugs?​

A: We provide multiple support channels:

  • Documentation - Comprehensive guides and examples
  • GitHub Issues - Report bugs and feature requests
  • Community Forum - Get help from other users
  • Direct Support - Enterprise customers get priority support

Q: How do I troubleshoot integration issues?​

A: Follow our troubleshooting guides:

  1. Check our Troubleshooting Guide (coming soon)
  2. Verify your API keys and configuration
  3. Check browser console for JavaScript errors
  4. Test with our debug mode enabled
  5. Review network requests in browser dev tools

Q: Can I get professional services help?​

A: Yes! We offer:

  • Implementation consulting - Help with complex integrations
  • Custom development - Build features specific to your needs
  • Training workshops - Team training on platform usage
  • Ongoing support - Dedicated support for enterprise customers

💰 Pricing & Plans​

Q: How much does the platform cost?​

A: We offer flexible pricing:

  • Free Tier - Up to 100 responses/month, basic features
  • Starter Plan - $29/month, up to 1,000 responses
  • Professional Plan - $99/month, up to 10,000 responses
  • Enterprise Plan - Custom pricing, unlimited responses

See our Pricing Page for current details.

Q: Is there a free trial?​

A: Yes! All paid plans include:

  • 14-day free trial - No credit card required
  • Full feature access during trial period
  • Migration assistance from other platforms
  • Cancel anytime - No long-term commitments

Q: What's included in enterprise plans?​

A: Enterprise plans include:

  • Unlimited responses and surveys
  • Priority support with dedicated account manager
  • Custom integrations and professional services
  • Advanced security features and compliance
  • White-label options and custom branding
  • SLA guarantees for uptime and support

🔄 Migration & Import​

Q: Can I migrate from other survey platforms?​

A: Yes! We support migration from:

  • SurveyMonkey - Direct import of surveys and data
  • Typeform - Survey structure and response migration
  • Google Forms - Import questions and formatting
  • Qualtrics - Enterprise migration with professional services
  • Custom formats - CSV/JSON import capabilities

Q: How do I import existing survey data?​

A: Multiple import methods:

  • CSV Upload - Import response data from spreadsheets
  • API Import - Programmatic data migration
  • Migration Tools - Automated import from popular platforms
  • Professional Services - White-glove migration assistance

🚀 Advanced Features​

Q: Can I use the platform for research studies?​

A: Absolutely! Features for researchers:

  • Randomization - Random question and option ordering
  • A/B testing - Test different survey versions
  • Quota management - Control response demographics
  • Longitudinal studies - Track responses over time
  • Advanced analytics - Statistical analysis tools

Q: How do I set up webhooks?​

A: Webhook configuration is straightforward:

// Configure webhooks in your dashboard or via API
{
  "url": "https://your-server.com/webhook",
  "events": ["response.completed", "survey.started"],
  "secret": "your-webhook-secret"
}

See our Webhook Guide for complete documentation (coming soon).

Q: Can I create surveys programmatically?​

A: Yes! Use our Survey Builder API:

const survey = await fetch('/api/v1/surveys', {
  method: 'POST',
  headers: { 'Authorization': 'Bearer your-token' },
  body: JSON.stringify({
    title: 'My Survey',
    questions: [
      {
        type: 'single_choice',
        title: 'How satisfied are you?',
        options: ['Very Satisfied', 'Satisfied', 'Neutral']
      }
    ]
  })
});

Still have questions? Check out our complete Developer Documentation or Tenant Guide for more detailed information.